Privacy Policy

Last updated: December 15, 2025

1. Introduction

TrueUp Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media content platform.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Company/firm information
  • Social media account connections (LinkedIn, X, Instagram, Facebook)
  • Payment information (processed securely by our payment provider)

Content Information

To provide our services, we collect:

  • Information about your business and services
  • Content preferences and tone settings
  • Generated content and your edits
  • Publishing history and analytics

3. How We Use Your Information

We use your information to:

  • Generate personalized social media content for your business
  • Publish content to your connected social media accounts
  • Improve our AI models and content quality
  • Provide customer support
  • Send service-related communications
  • Process payments and manage your subscription

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Social Media Platforms: To publish content on your behalf
  • Service Providers: For hosting, analytics, and payment processing
  • Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and associated data
  • Export your data
  • Opt out of marketing communications

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how our service is used. You can control cookie settings through your browser.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@trueuplabs.com